Privacy Policy for AOS Orwell CRM

Last Updated: November 2025

AOS Orwell Limited (“we”, “our”, or “us”) is committed to protecting the privacy and security of the personal information processed through the AOS Orwell CRM mobile application (“CRM App”). This Privacy Policy explains how information is collected, used, and safeguarded within the CRM App.

1. Information We Collect

• Personal identification details (name, phone number, email, role).
• Customer contact records and communication logs.
• System usage data such as login timestamps and device information.

2. Purpose of Processing Data

We use collected information to:

• Support internal business workflows.
• Maintain customer and operational records.
• Improve internal reporting and organizational efficiency.
• Secure and audit system access.

We do not sell or disclose personal data for external marketing.

3. Legal Basis

Data is processed on the basis of legitimate business operations, internal compliance requirements, and authorized access for assigned staff.

4. Data Security

We implement:

• Secure authentication controls.
• Encrypted data communication (where applicable).
• Role-based access permissions.
• Regular internal reviews to maintain data integrity.

While we maintain strong security practices, no digital system is fully immune to risk.

5. Data Sharing

Information may be shared only with:

• Authorized AOS Orwell staff.
• Cloud or IT service providers supporting internal systems.
• Legal or regulatory bodies when required.

6. Data Retention

Data is retained only for as long as necessary to support operational needs and legal compliance.

7. User Rights

Authorized users may request:

• Access to stored personal information.
• Corrections of inaccurate records.
• Removal of data where legally permissible.

Requests should be directed to the Data Controller (contact below).

8. Contact Information (Data Controller)

AOS Orwell Limited
Plot 28, Trans Amadi Industrial Layout,
Port Harcourt, Rivers State, Nigeria.
Email: info@aosorwell.com

9. Policy Updates

This policy may be updated periodically. Continued use of the CRM App confirms acceptance of any updates.